What data do we collect?
When you contact us through our website, Andersons Financial Services collects the following personal information:
- Personal identification information: your full name, email address and phone number.
- Details of your enquiry: the area of advice you are interested in and any message you choose to include.
- Technical information needed to protect our contact form from spam, such as your IP address and browser details.
How do we collect your data?
You provide most of the data we collect directly to us. We collect and process data when you:
- Submit an enquiry or request a call back through the contact form on our website.
- Contact us by email, telephone or WhatsApp.
- Use or view our website, through the necessary cookies described below.
How will we use your data?
Andersons Financial Services collects your data so that we can:
- Respond to your enquiry and arrange a call back at a time that suits you.
- Connect you with the broker best suited to your needs.
- Keep our website and contact form secure.
- Meet our legal and regulatory obligations as an authorised financial services provider.
We do not sell your personal information.
Service providers
Our website uses a small number of trusted service providers that process information on our behalf:
- Web3Forms delivers the enquiries submitted through our contact form to our email inbox.
- hCaptcha checks that contact form submissions come from people rather than automated spam.
- Google Fonts supplies the typefaces used on our website, which requires your browser to connect to Google's servers.
How do we store your data?
Enquiries submitted through our website are delivered to our business email and handled by Andersons Financial Services staff. We apply appropriate, reasonable technical and organisational measures to protect your personal information against loss, damage and unauthorised access, as required by the Protection of Personal Information Act (POPIA).
We keep your personal information only for as long as it is needed for the purpose it was collected, or for as long as financial services legislation requires us to keep records. Once it is no longer needed, it is securely deleted.
Marketing
We do not use the information you submit through our website to send you marketing unless you have agreed to receive it.
If you have agreed to receive marketing, you may opt out at any time. To stop receiving marketing from us, contact us using the details in How to contact us.
Your data protection rights
We want you to be fully aware of your rights under POPIA. You are entitled to:
- Access: ask us whether we hold personal information about you and request a copy of it.
- Correction and deletion: ask us to correct information that is inaccurate or incomplete, or to delete information we are no longer authorised to keep.
- Objection: object to the processing of your personal information, under certain conditions.
- Withdraw consent: withdraw any consent you have given us, at any time.
- Complain: lodge a complaint with the Information Regulator.
If you make a request, we will respond within a reasonable time. To exercise any of these rights, contact us using the details below.
Privacy policies of other websites
Our website contains links to other websites. This privacy policy applies only to our website, so if you follow a link to another website, please read its privacy policy.
Changes to this policy
We keep this privacy policy under regular review and publish any updates on this page. This policy was last updated on 5 October 2026.
How to contact us
If you have any questions about this privacy policy, the information we hold about you, or you would like to exercise one of your data protection rights, please contact us.
- info@anderson4u.co.za
- Phone
- +27 87 236 5000
- 076 588 8342
- Post
- PO Box 4534, Polokwane, 0700
- Office
- 27A Rabe Street, Polokwane, 0699
How to contact the Information Regulator
If you wish to lodge a complaint, or feel that we have not addressed your concern satisfactorily, you may contact the Information Regulator (South Africa).
- Website
- inforegulator.org.za
- complaints.IR@inforegulator.org.za
- Address
- JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001